Crisis Prevention Fundamentals


  • September 17, 2019
    1:00 pm - 3:00 pm
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Trainer: Betsy Bleck, Oconomowoc Library Director and CPI (Crisis Prevention Institute) certified trainer

 

Wouldn’t it be nice if we could sail through life, never encountering a conflict with another person? Unfortunately, conflict is unavoidable. And sometimes conflict can lead to tense or disruptive situations. This two-hour interactive training covers the basics of how to defuse those sticky situations. Learn adaptable, practical skills you can use right away, both at work and in your personal life:

  • Recognize early warning signs of anger or hostility
  • Effectively use personal space, body language, and paraverbal communication to relieve tension and defuse hostility
  • Employ verbal intervention strategies to de-escalate situations before they become more disruptive or potentially dangerous
  • Maintain an objective and professional attitude when responding to an agitated person
  • Debrief effectively